Refund Policy

Last Updated: August 16, 2026

At BrandsofPanel, we want our refund, cancellation, and refill rules to be clear before you place an order.

This Refund Policy explains what happens when an order fails, remains incomplete, is cancelled, drops after delivery, or is affected by incorrect order information.

Because BrandsofPanel provides digital SMM services that may begin processing shortly after an order is submitted, refunds and cancellations work differently from returns of physical products.

Please review the individual service description and this Refund Policy before placing an order.

1. How Refunds Work at BrandsofPanel

BrandsofPanel primarily handles eligible order refunds through your  BrandsofPanel account balance

This means that when an eligible order fails, or an applicable order amount is returned, the amount is normally credited back to your panel balance so it can be used for another BrandsofPanel service.

Funds deposited into your BrandsofPanel balance are intended for purchasing services on our platform and are not normally withdrawable as cash.

Nothing in this Refund Policy limits any refund, payment, or consumer right that cannot legally be excluded under applicable law.

2. Failed Orders

If an order is marked as Failed and the applicable service was not delivered, the relevant order amount will normally be returned automatically to your BrandsofPanel account balance.

You do not normally need to submit a separate refund request for a system-confirmed failed order.

Once returned, the balance can be used to place another order on BrandsofPanel.

A failed-order refund is normally issued as **panel balance**, not as a cash withdrawal.

If an order shows as failed but the amount has not returned to your balance, contact customer support with the order ID.

3. Incomplete or Partially Delivered Orders

An incomplete or partially delivered order does not automatically qualify for a cash refund.

If your order starts but does not reach the full ordered quantity, contact BrandsofPanel customer support.

Our team will review the order and, where possible and eligible, work to complete the remaining delivery.

Depending on the order and service status, an incomplete order may be:

• Continued
• Restarted
• Reprocessed
• Completed by the support team
• Refilled where eligible
• Reviewed for another appropriate resolution under this Refund Policy

Do not place another order for the same target while an incomplete order is being investigated unless support advises you to do so.

If the service cannot reasonably be completed, BrandsofPanel will review the available resolution based on the service conditions, order status, and applicable law.

4. Order Cancellation

Orders may be eligible for cancellation before processing or delivery has started.

Once an order has entered processing or delivery has begun, cancellation may no longer be possible.

Where the BrandsofPanel dashboard provides a Cancel option, you may use it while the order remains eligible for cancellation.

You may also contact customer support regarding an order that has not yet started.

Submitting a cancellation request does not guarantee that an order can be cancelled. The order may enter processing before the cancellation request is acted upon.

Where an eligible order is successfully cancelled, the applicable order amount will normally be returned to your BrandsofPanel account balance.

5. Change of Mind After Ordering

A refund is not normally available simply because you:

• Changed your mind
• No longer want the service
• Ordered more than you intended
• Found another service or provider
• Decided not to continue your campaign

If an order has not started, you may attempt to cancel it according to the cancellation rules above.

Once processing or delivery has started, the order normally cannot be cancelled solely because you changed your mind.

6. Incorrect URL, Username, or Order Information

You are responsible for checking all order information before submitting an order.

Refunds may not be available when an order is affected because you entered:

• The wrong profile URL
• The wrong post URL
• The wrong username
• The wrong video or page
• The wrong channel or group
• An incorrect quantity
• An inaccessible target
• Other incorrect order information

If delivery has already started to the URL or account you submitted, BrandsofPanel may not be able to redirect the order.

Always open and verify your target URL before confirming an order.

7. Private, Restricted, or Inaccessible Accounts

Many BrandsofPanel services require the target account, profile, post, video, page, channel, or group to remain publicly accessible during delivery.

You are responsible for checking this requirement before ordering.

A refund may not be available when an order cannot be delivered or completed because:

• The account was private when the order was placed.
• The account became private during delivery.
• The target content was deleted.
• The target was restricted.
• The username was changed.
• The account was suspended or removed.
• Access settings were changed during delivery.
• The target URL became inaccessible because of an action taken by the user or the social media platform.

Keep the target accessible until the order has been completed.

8. Estimated Start and Delivery Times

Start times, completion times, and delivery speeds displayed on BrandsofPanel are estimates, not guaranteed deadlines

Actual delivery may be affected by:

1.  Order volume
2.  Service-provider capacity
3.  Order quantity
4. Social media platform updates
5.  Technical interruptions
6. Provider maintenance
7. Target-account conditions
8. Other circumstances outside BrandsofPanel's reasonable control

An order taking longer than the estimated delivery time does not automatically qualify for a refund.

If an order remains delayed for an unusual period, contact support so that we can review its status.

9. Completed Orders

An order that has been fully delivered according to the applicable service description is normally considered completed.

Completed orders are not normally refundable simply because:

• You changed your mind.
• You expected different organic results.
•  Your sales did not increase.
• Your content did not go viral.
• Your organic engagement did not improve.
•  The social media platform later changed its algorithm.
•  You were dissatisfied with a result that was not specifically guaranteed by the service description.

BrandsofPanel provides the service described in the selected service listing and does not guarantee specific business or organic marketing outcomes.

10. Drops After Delivery

Followers, likes, views, members, subscribers, reactions, and other social media engagement can sometimes decrease after delivery.

A drop after delivery does not automatically qualify for a refund.

Whether a drop is covered depends on the refill conditions of the service you purchased.

Always check the service's refill status before ordering.

11. R30 Refill Services

When a service is marked R30, eligible drops may qualify for refill within the applicable 30-day refill period

A refill is a replacement of eligible dropped quantities. It is not a cash refund.

To remain eligible, the refill request must be made while the applicable refill period is still active.

The individual service description may contain additional conditions.

12. NR — No Refill Services

When a service is marked NR, it means No Refill.

An NR service does not include refill protection after delivery.

Drops from an NR service therefore do not normally qualify for:

• A refill
• A replacement
• A refund solely because the count later decreased

If retention is important for your campaign, check the refill status carefully before placing the order.

13. When a Refill May Not Apply

Even for a refill-enabled service, refill eligibility may be lost when:

• The refill period has expired.
• The profile or account was made private.
• The username was changed.
• The target URL was changed.
• The relevant post or video was deleted.
• The page, channel, group, or profile became inaccessible.
• The social media platform suspended or removed the account.
• The user manually removed or changed the delivered engagement.
• Another SMM provider was used simultaneously for the same target.
• Multiple active orders make the original delivery count impossible to verify.
• Incorrect order information was submitted.
• The individual service description specifically excludes the situation.

Refill eligibility is always subject to the conditions of the service that was purchased.

14. Using Multiple SMM Providers at the Same Time

Do not place simultaneous orders from BrandsofPanel and another SMM provider for the same service and target while an existing order is active.

Using multiple providers at the same time can make it difficult or impossible to determine:

• Which provider delivered the engagement
• The correct starting count
• The correct delivered quantity
• Whether a drop occurred
• The amount eligible for refill
• Which order caused a delivery issue

BrandsofPanel is not responsible for delivery discrepancies, incorrect counts, refill problems, or related issues caused by simultaneous orders from multiple providers.

Such situations may not qualify for a refund or refill.

15. Deposited Account Balance

The BrandsofPanel account balance is intended for purchasing services available through the platform.

As a general rule, funds successfully deposited into your panel balance:

• Are used for BrandsofPanel services.
• Are not normally withdrawable as cash.
• Are not normally exchangeable for cash.
• Are not normally transferable outside BrandsofPanel.
• Do not become refundable simply because you decide not to place an order.

Before adding funds, make sure you intend to use the balance for BrandsofPanel services.

Exceptions may be reviewed where required by applicable law or where BrandsofPanel determines that a verified billing or payment error occurred.

16. Duplicate Charges and Payment Errors

If you believe a technical or payment error caused:

• A duplicate charge
• An incorrect balance deduction
• A payment that was credited incorrectly
• A payment that was confirmed but not reflected in your balance

Contact BrandsofPanel customer support with the relevant transaction information.

We will review the payment record and correct a verified error using an appropriate method based on the circumstances, payment provider requirements, and applicable law.

Please do not submit sensitive information such as your full card number, CVV, PIN, password, or authentication code to customer support.

17. Refunds to Panel Balance

For ordinary SMM order issues, approved refunds or failed-order amounts are normally credited to your BrandsofPanel account balance

Once credited, the amount can be used to purchase another available service.

BrandsofPanel does not normally convert an order refund into a cash withdrawal.

Where applicable law requires another remedy, the matter will be handled accordingly.

18. Refunds to the Original Payment Method

BrandsofPanel does not normally return ordinary SMM order refunds to the original payment method when the appropriate amount can be returned to the user's panel balance.

However, verified billing errors, duplicate payments, payment-processing problems, or situations where applicable law requires another remedy may be reviewed separately.

Any refund to an external payment method, where applicable, may depend on the rules and processing procedures of the relevant payment provider.

19. How to Report an Order or Refund Issue

If you believe an order requires review:

• Sign in to your BrandsofPanel account.
• Find the relevant order.
• Copy the Order ID.
• Check the current order status.
• Confirm that the submitted URL is still correct and accessible.
• Contact BrandsofPanel customer support.
• Explain the issue clearly.
• Include the Order ID.
• Include screenshots or supporting information where helpful.

Do not send your social media password, two-factor authentication code, card PIN, CVV, or other sensitive login credentials.

BrandsofPanel may request additional information reasonably necessary to investigate the order or payment.

20. Refund Review

Not every refund request can be approved automatically.

When a manual review is required, BrandsofPanel may consider:

• The order status
• The amount actually delivered
• The original starting count
• Whether the target remained public
• Whether the URL or username changed
• Whether another provider was used simultaneously
• The service's refill conditions
• Whether the service was NR or refill-enabled
• Whether the refill period remains active
• Relevant transaction records
• Applicable service-specific conditions

Providing complete and accurate information can help us investigate the issue.

21. API and Reseller Orders

Orders submitted through the BrandsofPanel API are generally subject to the same refund, cancellation, refill, and delivery rules as orders submitted directly through the dashboard.

Resellers are responsible for the refund policies and commitments they independently provide to their own customers.

BrandsofPanel's Refund Policy applies between BrandsofPanel and the registered BrandsofPanel account holder.

BrandsofPanel is not automatically responsible for additional guarantees or refund commitments made independently by a reseller to an end customer.

22. Chargebacks and Payment Disputes

If you believe there is a problem with a payment, balance credit, or order, contact BrandsofPanel support before initiating a chargeback or payment dispute where reasonably possible.

We will review legitimate concerns.

If a chargeback, payment reversal, or payment dispute is opened, BrandsofPanel may temporarily restrict or suspend the associated account while the matter is investigated.

Fraudulent chargebacks, false payment claims, or payment disputes involving services already delivered as ordered may result in:

• Account restriction
• Account suspension
• Permanent account termination
• Cancellation of pending orders
• Review of the remaining account balance
• Other reasonable action permitted by applicable law

Nothing in this section removes any dispute, payment, or consumer right that cannot legally be waived.

23. Fraud and Abuse of the Refund System

BrandsofPanel may refuse refund or refill requests that involve fraudulent activity or deliberate abuse.

This may include:

• Using stolen or unauthorised payment methods
• Providing false transaction information
• Making deliberately false non-delivery claims
• Manipulating screenshots or order evidence
• Attempting to receive multiple refunds for the same order
• Creating multiple accounts to abuse refund or promotional rules
• Filing fraudulent chargebacks

Attempting to manipulate account balances

Confirmed fraud or serious platform abuse may result in suspension or permanent termination.

If an account is permanently terminated for fraud, chargeback abuse, or another serious violation, the remaining account balance is generally non-refundable, subject to case-by-case review and any rights that cannot legally be excluded.

24. Social Media Platform Actions

BrandsofPanel does not control independent social media platforms.

Actions by Facebook, Instagram, TikTok, YouTube, X, Telegram, or another platform may affect an order after or during delivery.

Examples include:

• Account suspension
• Content removal
• Algorithm changes
• Platform maintenance
• Removal of engagement
• Restriction of profiles or posts
• Changes to platform functionality

These platform-side actions do not automatically create refund eligibility.

Refill protection applies only where the purchased service includes an active refill guarantee.

25. Changes to This Refund Policy

BrandsofPanel may update this Refund Policy when our services, payment processes, refund procedures, refill rules, platform functionality, or legal requirements change.

When this policy is updated, the **Last Updated** date at the top of this page will be revised.

You should review the current service description and Refund Policy before placing an order.

Your continued use of BrandsofPanel after an updated policy becomes effective constitutes acceptance of the updated policy, subject to applicable law.

26. Relationship With Our Other Policies

This Refund Policy should be read together with our:

1. Terms and Conditions
2. Privacy Policy
3. Individual service descriptions
4. API rules and requirements
5. Other applicable BrandsofPanel policies

If a service includes a specific refund or refill condition, that condition should be reviewed before placing the order.

Nothing in this Refund Policy is intended to exclude any mandatory legal right that cannot lawfully be excluded.

27. Contact Us

If you have a question about a failed order, incomplete order, refill, cancellation, payment, account balance, or refund request, please contact BrandsofPanel.

Email:client9592@gmail.com](mailto:client9592@gmail.com

UAE Office

NOCFINITY L.L.C-FZ

Meydan Grandstand, 6th Floor

Meydan Road, Nad Al Sheba

Dubai, United Arab Emirates

Bangladesh Contact Address

Daffodil Smart City

Birulia, Savar

Dhaka-1216

Bangladesh

When contacting us about an order or payment, please provide your registered email address and the relevant Order ID or transaction reference where possible.