Privacy Policy

2. Information We Collect

We collect information that is reasonably necessary to operate our platform, process orders and payments, provide support, protect our services, and improve the user experience.

Account Information

When you register or manage an account, we may collect information such as:

• Your name
• Email address
• Username
• Contact information
• Account authentication information
• Account preferences
• Account status and balance information

Order and Service Information

When you place an order, we may collect:

• Public social media profile URLs
• Post, video, page, channel, group, or content URLs
• Public usernames where required
• Selected service
• Order quantity
• Order status
• Start count and completion information where available
• Refill, cancellation, or support history related to the order

This information is used primarily to process, deliver, monitor, and support the service you requested.

BrandsofPanel does not require your social media account password for ordinary SMM orders that operate through public links or usernames.

Never provide your Facebook, Instagram, TikTok, YouTube, X, Telegram, or other social media password to anyone claiming that it is required for a standard BrandsofPanel order.

Payment and Transaction Information

When you add funds or make a payment, we may receive information such as:

• Transaction amount
• Currency
• Payment method
• Transaction reference or identifier
• Payment date
• Payment status
• Account balance changes

Payments may be processed through third-party payment gateways or financial service providers.

BrandsofPanel does not intentionally store full payment card numbers, CVV codes, mobile banking PINs, or similar sensitive payment credentials when those details are processed directly by a third-party payment provider.

The payment provider may process your financial information according to its own privacy policy and security procedures.

Support and Communication Information

If you contact us through email, support tickets, Telegram, contact forms, or another available support channel, we may retain:

• Your message
• Email address or contact identifier
• Order numbers
• Screenshots or files you voluntarily provide
• Previous support communications
• Information required to investigate and resolve your request

Please avoid sending passwords, PINs, private authentication codes, or other unnecessary sensitive information through support messages.

Technical and Usage Information

When you access BrandsofPanel, certain information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Date and time of access
• Pages visited
• Referring pages
• Session information
• Website interactions
• Error and diagnostic information
• Security and server logs

We may use this information to maintain website functionality, identify technical problems, prevent abuse, improve security, and understand how our platform is being used.

API Information

If you use the BrandsofPanel API, we may process information associated with your API activity, including:

• API requests
• Order identifiers
• Service identifiers
• Request timestamps
• IP addresses
• Authentication or API identifiers
• Error and response logs

This information may be used to authenticate requests, process API orders, troubleshoot technical problems, prevent misuse, and protect the platform.

3. How We Use Your Information

We may use the information described above to:

• Create and manage your BrandsofPanel account
• Authenticate account access
• Maintain your account balance
• Process and deliver orders
• Process deposits and payment confirmations
• Provide order updates
• Handle refill, cancellation, partial, or failed-order requests where applicable
• Provide customer support
• Respond to questions and complaints
• Maintain transaction and order records
• Operate and improve our website and dashboard
• Maintain and improve our API
• Detect fraudulent or suspicious activity
• Prevent unauthorised account access
• Enforce our Terms and Conditions
• Investigate abuse or misuse of our platform
• Protect users, BrandsofPanel, and our service providers
• Send important account, service, security, or policy notices
• Send promotional communications where permitted
• Comply with applicable legal and regulatory obligations

Where required by applicable law, our processing may be based on your consent, performance of our agreement with you, compliance with legal obligations, or our legitimate business interests in operating and securing the platform.

4. Order URLs and Social Media Information

Most BrandsofPanel services require a public social media URL, username, post link, video link, page link, group link, channel link, or similar public identifier.

We use this information to fulfil your order and provide related support.

Depending on how a service is fulfilled, the public URL or username submitted with an order may be transmitted to a service-delivery provider involved in processing that specific order.

We aim to limit the information provided for service fulfilment to what is reasonably necessary.

Service-delivery providers do not need your social media password for ordinary public-link-based orders.

5. Cookies and Similar Technologies

BrandsofPanel may use cookies and similar technologies to help operate and improve the website.

Cookies may be used for purposes such as:

• Keeping you signed in
• Maintaining secure sessions
• Remembering preferences
• Preventing fraudulent activity
• Measuring website performance
• Understanding how visitors use our website
• Improving pages, services, and navigation

Essential Cookies

These cookies support core website functions such as login sessions, security, account access, and order processing.

Disabling essential cookies may prevent certain parts of BrandsofPanel from working correctly.

Analytics Cookies

We may use analytics technologies to better understand website traffic and user behaviour.

Where enabled, analytics providers such as Google Analytics or similar services may process technical or usage information according to their own privacy policies.

Managing Cookies

Most browsers allow you to:

• Block cookies
• Delete existing cookies
• Restrict third-party cookies
• Receive alerts before cookies are stored

Blocking certain cookies may affect website functionality.

6. How We Share Information

BrandsofPanel does not sell or rent your personal information to third parties for their independent marketing purposes.

We may share limited information where reasonably necessary with the following categories of recipients.

Payment Providers

Payment and transaction information may be shared with payment processors, banks, mobile financial services, card networks, or other financial service providers involved in completing your transaction.

Service-Delivery Providers

The public URL, username, or other information necessary to fulfil an order may be transmitted to a provider involved in delivering the selected service.

We aim to provide only the information necessary for order fulfilment.

Hosting and Infrastructure Providers

Companies that provide hosting, database, infrastructure, security, network, or technical services may process limited information while supporting the operation of BrandsofPanel.

Analytics and Technical Providers

We may use analytics, performance-monitoring, fraud-prevention, or diagnostic services to understand website performance and maintain platform security.

Customer Support Tools

If external systems are used to manage support communications, information you provide in a support request may be processed through those systems.

Legal and Regulatory Requirements

We may disclose information when we reasonably believe disclosure is required to:

• Comply with applicable law
• Respond to a lawful government request
• Comply with a court order or legal process
• Investigate suspected fraud or illegal activity
• Enforce our Terms and Conditions
• Protect the security of our platform
• Protect the rights or safety of BrandsofPanel, our users, or others

Business Transfers

If BrandsofPanel is involved in a merger, acquisition, restructuring, sale, or transfer of business assets, relevant information may be transferred as part of that transaction where legally permitted.

7. We Do Not Sell Personal Data

BrandsofPanel does not sell your personal information to advertisers, data brokers, or other third parties for their own independent marketing purposes.

Any sharing described in this Privacy Policy is limited to legitimate operational, service-delivery, payment, security, legal, or business requirements.

8. Data Storage and Security

We use reasonable technical and organisational measures designed to protect information against:

• Unauthorised access
• Unauthorised disclosure
• Misuse
• Loss
• Alteration
• Destruction

Depending on the systems involved, these measures may include:

• HTTPS and encrypted data transmission
• Secure server infrastructure
• Access restrictions
• Authentication controls
• Firewalls
• Monitoring and logging
• Internal access limitations
• Security reviews and updates

Access to personal information is intended to be limited to authorised individuals or service providers who require it for legitimate operational purposes.

However, no website, server, payment system, or internet transmission method can be guaranteed to be completely secure.

You are also responsible for protecting your BrandsofPanel login credentials and should use a strong, unique password.

If you believe someone has accessed your account without permission, contact us as soon as possible.

9. How Long We Keep Information

We keep personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may vary depending on the type of information.

For example:

• Account information may be retained while your account remains active.
• Order history may be retained for service management, refill handling, dispute resolution, fraud prevention, and support.
• Transaction information may be retained where required for accounting, payment, tax, fraud-prevention, or legal purposes.
• Support communications may be retained for a reasonable period to resolve disputes and provide context for future requests.
• Security and technical logs may be retained for troubleshooting, security monitoring, and abuse prevention.
• Certain records may need to be retained even after an account-deletion request where required by applicable law or legitimate record-keeping obligations.

When information is no longer reasonably required, we may delete, anonymise, or securely dispose of it.

10. International Data Processing

BrandsofPanel serves users from multiple countries.

Our website infrastructure, service providers, payment providers, analytics tools, or other technical systems may process information in countries other than the country where you live.

Where applicable law requires specific protections for international transfers of personal information, we will seek to use appropriate safeguards or service arrangements.

11. Your Privacy Rights

Depending on your location and applicable privacy law, you may have rights regarding your personal information.

These rights may include:

• Access: Request information about personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of eligible personal information.
• Restriction: Ask us to restrict certain processing where provided by applicable law.
• Objection: Object to certain types of processing where applicable.
• Data Portability: Request eligible information in a structured format where required by law.
• Withdraw Consent: Withdraw consent where processing is based on consent.
• Marketing Opt-Out: Unsubscribe from non-essential promotional emails.
• Complaint: Raise a privacy complaint with us or, where applicable, a relevant regulatory authority.

These rights are not absolute and may be subject to legal exceptions.

For example, we may need to retain transaction information when required for accounting, fraud prevention, dispute handling, or legal compliance.

We may request reasonable information to verify your identity before processing a privacy request.

12. Account and Data Deletion Requests

You may request closure of your BrandsofPanel account and deletion of eligible personal information by contacting us.

After receiving a valid request, we will review the information associated with the account and delete or anonymise eligible personal information within a reasonable period.

Some records may be retained where necessary for:

• Financial record keeping
• Fraud prevention
• Legal compliance
• Dispute resolution
• Security investigations
• Enforcement of our agreements

Deleting an account does not necessarily require deletion of records that we are legally permitted or required to retain.

13. Marketing Communications

We may occasionally send emails about:

• New BrandsofPanel features
• Service announcements
• Promotional campaigns
• Special offers
• Platform updates

Where required, you may unsubscribe from promotional communications using the available unsubscribe option or by contacting us.

Even if you opt out of marketing, we may still send essential communications concerning:

• Your account
• Payments
• Orders
• Security
• Service disruptions
• Changes to our legal terms or policies

14. Third-Party Websites and Platforms

BrandsofPanel may contain links to:

• Social media platforms
• Payment providers
• Partner websites
• External tools
• Other third-party websites

Once you leave BrandsofPanel.com, the privacy practices of the external website or service will apply.

BrandsofPanel does not control the privacy, security, or data-handling practices of independent third-party websites.

We recommend reviewing their privacy policies before providing personal information.

15. Children's Privacy

BrandsofPanel does not set a separate minimum age for simply browsing the website. However, users must have the legal capacity required under applicable law to create an account, add funds, place orders, or enter into transactions.

Where a user does not have full legal capacity because of age, use of the platform should take place through or with the involvement, authorisation, or consent of a parent, guardian, or legally authorised representative where required by applicable law.

If you are a parent or guardian and believe that a minor has provided personal information to BrandsofPanel without appropriate authorisation, please contact us. We will review the request and take reasonable action where required.

16. Security Incidents

If we become aware of a security incident involving personal information, we will investigate the incident and take reasonable steps to contain and address it.

Where notification is required by applicable law, we may notify affected users, regulatory authorities, or other relevant parties as required.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

• Our services
• Payment methods
• Website functionality
• Service providers
• Security practices
• Data-processing activities
• Legal or regulatory requirements

When we update this policy, we will revise the Last Updated date at the top of this page.

Where appropriate or legally required, we may also provide additional notice about significant changes.

We encourage you to review this page periodically.

18. Contact Us

If you have questions, concerns, complaints, account-deletion requests, or other privacy-related requests, please contact BrandsofPanel.

Email: client9592@gmail.com

Bangladesh Contact Address

Daffodil Smart City
Birulia, Savar
Dhaka-1216
Bangladesh

UAE Office

Company Name: NOCFINITY L.L.C-FZ

Meydan Grandstand, 6th Floor
Meydan Road, Nad Al Sheba
Dubai, United Arab Emirates

When contacting us about a privacy request, please use the email address associated with your BrandsofPanel account where possible. We may request reasonable verification before disclosing, modifying, or deleting account information.

19. Your Consent and Use of BrandsofPanel

By using BrandsofPanel, you acknowledge that you have read this Privacy Policy and understand how we collect, use, store, and share information as described above.

Your use of BrandsofPanel is also subject to our Terms and Conditions and any other policies that apply to the services you use.

If you do not agree with this Privacy Policy, you should discontinue use of BrandsofPanel and contact us if you wish to request closure of your account.